There are few things more daunting for a care home or domiciliary care provider than receiving formal enforcement action from the Care Quality Commission (CQC). Whether it’s a Notice of Proposal, a Regulation 31 letter, or a warning notice, the stakes are high—not only for compliance, but for reputation, morale, and the continuity of care.
This is where interim managers become essential strategic partners. With deep regulatory knowledge, hands-on operational experience, and the ability to step in at speed, interim managers help providers navigate enforcement action calmly, confidently, and compliantly.
At Jiggle, we work with expert interim professionals who support services through some of their most critical moments—helping you turn things around, rebuild trust, and lay the groundwork for long-term success.
Immediate Compliance Assessments
When enforcement action is issued, time is of the essence. Interim managers are skilled at hitting the ground running, conducting rapid, yet thorough compliance assessments to identify:
🛑 Root causes of non-compliance
📊 Patterns of failure across services
🔍 Gaps in policy, training, or leadership
Their ability to get to the core of the issue quickly ensures your organisation can move into solution mode from day one.
Strategic Action Planning and Implementation
It’s one thing to know what’s wrong—it’s another to fix it strategically and sustainably. Interim managers develop clear, CQC-aligned action plans that:
✅ Set out realistic and measurable goals
📅 Provide a timeline for improvements
🔧 Include practical steps for operational and clinical changes
They don’t just write the plan—they lead the change, working alongside your team to deliver on every action, every deadline, every outcome.
Regulatory Liaison and Transparent Communication
One of the most stressful parts of enforcement action is managing communication with the CQC. Interim managers act as your:
🗣️ Spokesperson
📋 Progress reporter
🤝 Confidence builder
Their ability to liaise professionally and transparently with regulators reduces tension, clears up confusion, and demonstrates your service’s commitment to improvement.
Staff Training and Capability Building
Poor outcomes often stem from gaps in staff knowledge or confidence—not lack of will. Interim managers address this by implementing tailored, targeted training, designed to:
🎓 Address specific areas of concern
📘 Upskill your workforce
🧠 Rebuild confidence among staff
When the CQC returns, your team will be better informed, better prepared, and more unified.
Operational Restructuring and Resilience Building
Regulation 31 actions can require a full operational overhaul. Interim managers guide this process with sensitivity and strength, helping restructure:
🔄 Service delivery models
📋 Management structures
🧭 Governance and quality assurance systems
They focus not just on compliance today, but on embedding resilience and accountability across the organisation for the long term.
Transparent Reporting and Documentation
CQC wants to see action—but they also want to see evidence. Interim managers ensure that every improvement is:
📁 Properly documented
📈 Clearly benchmarked
📤 Easily shared with regulators
This robust approach to reporting not only satisfies the CQC, but also strengthens internal performance monitoring going forward.
Crisis Management and Reputation Repair
Enforcement action doesn’t just impact compliance—it hits your reputation. Interim managers support care providers through:
📣 Messaging to residents and families
🛡️ Reputation recovery strategies
🤝 Relationship rebuilding with commissioners and the wider community
Their presence offers reassurance to stakeholders that the service is being supported and turned around by trusted hands.
Enforcement Action Doesn’t Have to Mean the End
It’s natural to feel overwhelmed when the CQC knocks on your door with concerns. But enforcement action doesn’t mean failure—it means change is needed, and interim managers can be the catalyst for that change.
With the right support, enforcement can become a turning point, setting your service on a stronger, safer, and more sustainable path.
